General Information

1. Who we are?

We are registered as a private limited company under SSM companies’ commission of Malaysia. We are promotional & premium gifts wholesaler & supplier in Malaysia and we are striving to do our utmost to be a leading eco-friendly promotional merchandise company in Malaysia.

2. What is your working hour?

Monday – Friday 9.00am–6.00pm * except public holidays

3. How do I place my order?
There are two ways you can place an order with us:

I) Browse our web and click into the product you are interested. On the product page you are given the option to choose the colours, quantity, printing requirements or other options and click add to quote button.
If you have other interested products, do the same, add it to the quote list.

Once finalised, click on check quote list, fill up with you details and click send your request button. We will then receive your request and our team will get back to you with an official quote as soon as possible.

II) Email direct to us at – sales@greenworks.com.my with following details :
Your Good Name:
Company Name:
Company Address:
Contact number:
Email Address:
Product name or Model you interested:
Quantity:
Printing requirement (Yes/No):
Request delivery date:

4. Can I visit your office to review the product?

Yes, you are welcome to visit our office. Please do make an appointment before your visit; this is to ensure the product you are looking for is available and we have a representative available to serve you better.

5. How to know if the product is in stock?

You can always check the stock level with us via online chat or WhatsApp. Our team will reply you immediately or suggest you alternative options if the products you are looking for are out of stocks.

6. Can I custom made my own design or product?

I) Yes, most of the products you can custom print with your own design by adding your logo, text or graphic. This is subject to the product printing limitations, for example plastic pen we normally print one colour logo or text only and for full colour lanyard can print any design without any colour limitations.

II) There is some products you can actually custom made by your own size, shape or design, for example lanyard, fridge magnet, keychain, custom made bag, hand fan, mouse pad, luggage tag, document file folder, etc.

7. What is your minimum order quantity?

Our standard minimum order quantity is 100pcs, for certain items we do accept low quantity order. If you have bulk order or custom made order, kindly check with our team as well.

8. How do I know the price of the product?

The pricing table is available on every product page, if you have specific order quantity or bulk order inquiry kindly contact our team.

9. Do you have printed product catalogue?

We no longer print paper catalogue for eco-friendly & paperless concerns.
Alternatively, you can download the soft copy version on following link – Greenworks-Catalogue

10. What is the lead time once an order is confirmed?

Ready stock order with print normally requires 5-7 business days upon confirmation of artwork. Custom made order with print may take 14 days up to 45 days depend on the products. You can always check the delivery lead time by scrolling down to the product description on every product page or check with our team.

Artwork

1. How will you personalise my selected product with my logo?

You will need to provide us with the artwork you like to use on your product of choice. This can be supply to us via online request quote form or email to – sales@greenworks.com.my. We required vector-based image (saved as curves/outlines, ideally in .AI .EPS or .PDF format), this sort of file will usually be produced in Adobe Illustrator. Outline should be created on fonts to avoid loss of font type. Other non-vector based file may cause delays.

Full colour images can be supplied as high-resolution Photoshop files that are at least 300dpi (supplied as .JPG files), and the required print size or larger. If you need further help with your logo or design, kindly contact our team.

2. How much is the printing cost?

Most of our products listed price includes one colour print on one spot. For more colours printing option, you may choose the printing option available on the product page or contact our team for further assistance.

3. Is there any printing block charges or other hidden charges?

No, our listed price is transparent. There are no other hidden charges like printing block charges or processing fees, etc. Only delivery charges may apply to outstation areas, check with our team for more details on this.

4. Can I request a digital proof or visual mock up?

Yes, digital proof is a digital image of how your product will look with your logo/ design. We will show you the design visual and seek for your approval before we start production.

5. Can I request an actual printed mock up sample?

It depends, some printed sample can be arranged by certain order quantity and some product may incur additional charges. Most of the products you can request for actual sample photo proof, kindly check with our team for further details.

6. Why the colour of actual products is not exact same as the proof I approve?

The colours of the proof as shown are approximate and will differ on each computer monitor or mobile phone, colour differences between 5%-10% is considered acceptable. If you want more accuracy on colours printed, kindly provide us the PANTONE ® colour code for each colour individually.

Payment

1. What is your payment term?

For orders without printing, full payment before collection or delivery.

For orders with printing, 50% deposit upon confirmation of order. Balance of 50% payable prior to dispatch/shipment or upon self-collection.

2. How do I make payment?

You can make payment via bank in cash, cheque or online transfer to following bank account:

Beneficiary Bank: Malayan Banking Berhad (MAYBANK)
Bank Account Number: 5148 7909 4252
Beneficiary Name: GREENWORKS MARKETING SDN BHD

Kindly forward us the bank-in receipt via email or WhatsApp for our records.

3. Do you accept Credit/Debit Card (Visa/Mastercard)?

No, currently we do not accept any kinds of Visa or MasterCard.

4. Can you invoice me?

Yes, once order is confirmed by signed on the quotation or received your Purchase Order (PO), you can request for soft copy invoice. For printed copy invoice, we will provide upon delivery or collection.

Shipping

1. Do you provide delivery service?

Yes, we are given FREE delivery for total order amount above RM500 on all items. Free delivery only available within Klang valley (Kuala Lumpur & Selangor) areas only.

2. Do you deliver outside of Klang Valley?

Yes, we do ship orders across Malaysia and internationally. Charges vary according to destination and weights, kindly contact our team for further details.

3. What are the delivery options?

For Klang valley delivery, we will use our own delivery agents or our courier partners. It depends on the delivery areas & delivery agent’s scheduled route.

For outside Klang valley we will use our courier partners which are Citylink Express, Skynet Express or J&T Express.

4. How long will it take for my order to reach me?

For Klang valley delivery by using our own agents will be the same day delivery, for the courier services, it will normally take 1-2 working days.

For other states within Peninsular Malaysia, it will take around 1-3 working days and for Sabah & Sarawak it may take around 3-5 working days for the delivery.


If you have any further queries please WhatsApp or email us at  sales@greenworks.com.my .